RM
Ronel M
1 reviews | Active since May 2013
03 Nov 2015, 15:13
misleading
I'm so upset with the service I received from discovery, I have been a client with them for 4 years, took my son on Saturday evening to emergency, knowing I have a hospital plan. Today I receive a msg my claim is rejected.i feel that I was misled because as I know I am getting covered it was not told to me emergency was not part of the hospital.he only needed stitches that can only be done in a hospital but now he is not being covered because I did not book him in. I'm very unhappy with this and will be changing my medical aid. I do not recommend discovery to anybody they just a *******, you paying for nothing! Even the after service suck<br> <br> <br> <br>
Helpful (0)
Replies (1)0
Replies (1)
Discovery Health's replyOfficial
04 Nov 2015, 12:35Hello RonelMuller ,
Thank you for your post.
Please accept my apology for the delay experienced during your recent contact with Discovery Health.
We do receive an influx of calls during this period of time which may result in the delay of your call being answered. We have brought this to the attention of the relevant area to ensure that our levels of service are maintained throughout the day.
I can confirm that your query has been attended to by our service team via email. Should you have further questions please respond to our email or alternatively contact us on ***.
Regards
Keymira
Thank you for your post.
Please accept my apology for the delay experienced during your recent contact with Discovery Health.
We do receive an influx of calls during this period of time which may result in the delay of your call being answered. We have brought this to the attention of the relevant area to ensure that our levels of service are maintained throughout the day.
I can confirm that your query has been attended to by our service team via email. Should you have further questions please respond to our email or alternatively contact us on ***.
Regards
Keymira
Discovery Health's reply04 Nov 2015, 12:35
Official
Hello RonelMuller ,
Thank you for your post.
Please accept my apology for the delay experienced during your recent contact with Discovery Health.
We do receive an influx of calls during this period of time which may result in the delay of your call being answered. We have brought this to the attention of the relevant area to ensure that our levels of service are maintained throughout the day.
I can confirm that your query has been attended to by our service team via email. Should you have further questions please respond to our email or alternatively contact us on ***.
Regards
Keymira
Thank you for your post.
Please accept my apology for the delay experienced during your recent contact with Discovery Health.
We do receive an influx of calls during this period of time which may result in the delay of your call being answered. We have brought this to the attention of the relevant area to ensure that our levels of service are maintained throughout the day.
I can confirm that your query has been attended to by our service team via email. Should you have further questions please respond to our email or alternatively contact us on ***.
Regards
Keymira