Misguided Claims Payment Process

Used the app to submit a claim, taking a picture with my Samsung Galaxy S8 - and I know how to take pictures with it too! Only to have to phone the call centre a few days later (wasting my money), after hearing nothing back, to be told that they cant see the claim and they were going to call me. Ya right. I resent the claim through by email this time and it eventually said that it was processed on the 17th of December and paid on the 19th of December. It's now the 22nd and I STILL have NOT been paid!! Then used the chat bot and spoke to the agent who said that they dont process claims over the weekend and that payment was only released on the 21st and will take 2-3 days to go through! What the actual ****! How *********** can your processes be Discovery!!!!!! Why do I have to wait for over 2 weeks for you to pay me R666.80? Why the hell do we pay you over R3000 a month for you to stall, lie and deceive paying me back such a tiny amount!!! Get your systems right!!! If you don't process claims on the weekend, dont say on the claim that it was paid on the weekend, only to release the payment two days later!!! And don't have this AAAAMMMMAZING app with this fantastic features, if they dont work properly half the time!