JC
Jenna C

1 reviews | Active since Nov 2023

06 Nov 2023, 16:16

Miscarriage nightmare

I had a miscarriage 10 months ago, since then I have had to contact discovery 6 times and their system still has that pregnancy registered. If a miscarriage isn't traumatic on its own, rehashing it 6 times over certainly is. Now I am pregnant and don't get full benefits which are meant to be per pregnancy. Each call, I get told now it is resolved. I just sat for an hour on the secure chat to be asked once again what date I miscarried and told that it will take 10 days to see to my query. Absolutely shocking. Discovery sure are no longer the service provider they used to be.

0
Replies (3)
Discovery Health
Discovery Health's reply07 Nov 2023, 06:41
Official
Dear Jenna C

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
 
Regards
Discovery Health Servicing Team


Discovery Health
Discovery Health's reply08 Nov 2023, 14:37
Official
Dear Jenna C

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

JC
Jenna C's update08 Dec 2023, 11:04
Reviewer Update
@discovery - I was sent a letter confirming my scan would be paid for, and now the claim has been submitted, it has been rejected. Discovery kindly sent us Netflorist sympathy gifts, 11 months after my miscarriage and 4 months into my new pregnancy, it would be much preferred to have had the benefits correctly paid after now nearly a year of trying to rectify my benefits! What do we pay discovery a fortune every month for!? I am disgusted, this is certainly not the service we are used to from discovery