LW
Lindi W

1 reviews | Active since May 2013

31 Jul 2020, 09:51

Miracles do still happen.

I manage 2 physiotherapy practices, and are quite busy during this time. Phoning medical aids are part of the game, and what you do not need is the call being cut off. On Thursday 30/07/2020 this happened while on the phone with the call center agent Linton. Well within 5 min he phoned back apologizing, even tho neither of us really knew what happened. My point being in my 5 years of running practices, no agent has ever phoned back when a call gets cut off. Miracles do still happen!! Thank you Linton Discovery call center agent!!!!

0
Replies (1)
Discovery Health
Discovery Health's reply31 Jul 2020, 11:38
Official
Dear Lindi We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.  Regards Discovery Health Servicing Team