mN
michelle N
1 reviews | Active since Jun 2021
03 Jan 2024, 11:32
Michelle Naidoo- Unsatisfied Member
On the 28 December 2023 I received a Whatsapp Message that my new Contribution for my Medical will be R8502, Really!!! from R4062- the cherry on the top is that this crazy amount has been deducted, This is not the amount I have agreed to pa you and you have deducted, i will be logging a complaint with the CMS shortly if this is not resolved.
Please note that I have tried to contact discover repeatedly and there is no answer a screen shot can be provided.
Medical aid number ***
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Replies (3)0
Replies (3)
Discovery Health's replyOfficial
03 Jan 2024, 13:25Dear michelle N
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply03 Jan 2024, 13:25
Official
Dear michelle N
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
mN
michelle N's updateReviewer Update
03 Jan 2024, 13:33This is such a computer generated response, how long does the investigation take? What's the turn around time for as soon a possible? The customer service from discovery really needs a lot of attention. I need to be contact today!!!
mN
michelle N's update03 Jan 2024, 13:33
Reviewer Update
This is such a computer generated response, how long does the investigation take? What's the turn around time for as soon a possible? The customer service from discovery really needs a lot of attention. I need to be contact today!!!
Discovery Health's replyOfficial
04 Jan 2024, 12:48Dear michelle N
We’ve sent feedback to you on email as we could not contact you telephonically.
Regards
Discovery Health Servicing Team
Discovery Health's reply04 Jan 2024, 12:48
Official
Dear michelle N
We’ve sent feedback to you on email as we could not contact you telephonically.
Regards
Discovery Health Servicing Team