Merging of Duplicate Entities

I am so ****ed up with Discovery Health that I wont recommend any one to take up policies with them, I had a discovery health policy in the year 2016 and due to some reasons I had to cancel it. And I again took the health policy this July 2017. So the problem is when I login to the discovery app, it says "NO PRODUCTS". Initially I spoke with the call center guys regarding my problem and they said - my profile has two different entities linked to same passport number and they have to just merge both the entities. And my details shall reflect in 48 hour. Now, it has been almost 4 months and I dont understand what the **** these guys are resolving till now. So, I dont even want to give 0.1 rating to Discovery. Hope they see this review here. Name: Debaprakash Biswal Passport Number : J ********** Health Membership Number : ********** 40 Previous Reference Number regarding the issues logged : ********** 463, ********** 08 Cell Phone Number : ********** 436