MP
Mohammed P
1 reviews | Active since Sept 2023
08 Dec 2025, 12:28
Merge of accounts
I just joined Discovery medical aid, I filled out my and my wife application form and I used the same cell number and email, I spoke to Discovery agents last week 2nd Dec and there said to merge the accounts and it will take 2 to 3 days and is been one full week and no update. In frustration I told them to cancel the merger and I will change the details on there system, and the agent also changed it on there side. My wife profile for the app is working but my profile for the app I can't even register is been a week.
And I just joined Discovery now and the service I am getting it pathetic. But when it comes to debit order there can do it on time but to give a proper service it takes them weeks.
Helpful (0)
Replies (4)0
Replies (4)
Discovery Health's replyOfficial
08 Dec 2025, 12:54Dear Mohammed P
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply08 Dec 2025, 12:54
Official
Dear Mohammed P
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
MP
Mohammed P's updateReviewer Update
08 Dec 2025, 13:44I am hearing that from last week from every agent that I am speaking to, till now no one has helped me till now.
I called today as well to get an update but still nothing has been done till now only answer I am getting is will contact you as soon is done.
How long must I wait for one thing to be done.
I want the supervisor to call me whi can make decisions on the spot.
I am tired of this pathetic service from discovery as a new member this is how I get treated.
I called today as well to get an update but still nothing has been done till now only answer I am getting is will contact you as soon is done.
How long must I wait for one thing to be done.
I want the supervisor to call me whi can make decisions on the spot.
I am tired of this pathetic service from discovery as a new member this is how I get treated.
MP
Mohammed P's update08 Dec 2025, 13:44
Reviewer Update
I am hearing that from last week from every agent that I am speaking to, till now no one has helped me till now.
I called today as well to get an update but still nothing has been done till now only answer I am getting is will contact you as soon is done.
How long must I wait for one thing to be done.
I want the supervisor to call me whi can make decisions on the spot.
I am tired of this pathetic service from discovery as a new member this is how I get treated.
I called today as well to get an update but still nothing has been done till now only answer I am getting is will contact you as soon is done.
How long must I wait for one thing to be done.
I want the supervisor to call me whi can make decisions on the spot.
I am tired of this pathetic service from discovery as a new member this is how I get treated.
MP
Mohammed P's updateReviewer Update
09 Dec 2025, 16:15I have called discovery again to follow up with the issue, I have been going in circles ever since between consultants and Web service to assist me and I am so frustrated with discovery and there team. The support as a new customer is pathetic and no one is coming back to me.
I am so frustrated, when it comes to money there will deduct on time but to helping a customer it takes them damn 1 whole week and even with that is not sorted out.
I am so frustrated, when it comes to money there will deduct on time but to helping a customer it takes them damn 1 whole week and even with that is not sorted out.
MP
Mohammed P's update09 Dec 2025, 16:15
Reviewer Update
I have called discovery again to follow up with the issue, I have been going in circles ever since between consultants and Web service to assist me and I am so frustrated with discovery and there team. The support as a new customer is pathetic and no one is coming back to me.
I am so frustrated, when it comes to money there will deduct on time but to helping a customer it takes them damn 1 whole week and even with that is not sorted out.
I am so frustrated, when it comes to money there will deduct on time but to helping a customer it takes them damn 1 whole week and even with that is not sorted out.
Discovery Health's replyOfficial
22 Dec 2025, 13:43Dear Mohammed P
We are busy investigating your query and will contact you soon.
Regards
Discovery Health Servicing Team
Discovery Health's reply22 Dec 2025, 13:43
Official
Dear Mohammed P
We are busy investigating your query and will contact you soon.
Regards
Discovery Health Servicing Team