Membership Suspended Twice due to Incompetence

<p>I joined Discovery in August 2016 and initially requested a monthly debit order for the 10th of each month. I was advised to rather have the debit order go off on the 1st, otherwise Discovery would take a double premium in September. I then agreed to have the debit order go off on the 1st. All good? I thought so. On the 3rd of September, Discovery took their money and everyone was happy. Not for long. By the 8th of October, Discovery had not taken my monthly premium. When I phoned them to ask when they would be taking my money, I was informed that the debit order was set for the 10th, but that a double premium would be taken off. After sorting out the *********** person's mistake from August's discussion and correcting the debit order date, I was informed to create a stop order for the double debit and to pay October's premium manually, but that by 1 November 2016, the debit order will run as arranged. This is all recorded. I did just that and so October went by and along came November. By 4 November, Discovery had not yet taken November's premium so I once again called to ask when they will be taking the premium for November, as it was arranged that a debit order will go off from 1 November. I was informed that there was NO debit order created. The woman I spoke to assured me that she will sort it out and get back to me before close of business on Friday, 4 November, but no. Even she did not do as she promised. I once again paid manually on 5 November and sent proof of payment to Discovery. Today, 7 November. I see an email from Discovery notifying me that my benefits have been suspended. I am absolutely livid and appalled with the service I have received since August!!! This is the second time my benefits have been suspended because of the incompetence of the staff working at the Discovery call centre... And EVERY TIME I phone Discovery to sort this mess out, I have to use my airtime and the matter remains unresolved! This is unacceptable!!!</p>