MJvR
Maria Janse van Rensburg

1 reviews | Active since Sept 2015

16 Sept 2015, 17:53

membership is suspended

Please help me I have a problem with Discovery. Currently I am sick and must be admit to hospital. However I received an email from discovery this morning to let me know my membership is cancelled due to non payment.<br> <br> When I phoned them they say it was June or may payment they did not received, they not sure.<br> I phoned the broker and sent my prove of payment for the year<br> <br> 1. In June the deducted a payment from a Mr D Zeederberg on behalf of me (my surname is Janse van Rensburg), When he phoned them they refer him to me.<br> 2. They agreed to their mistake and paid him back<br> 3. However before they could pay him back, Discovery saw I have paid twice and pay my preemie back into an account that I closed last year and also changes my bank detail with them on 10 September 2013.<br> 4. The account they paid in was a business account and I still pay an overdraft off but can enter this account or do any movements into it. I can't even see if they did pay it into this account.<br> 5. They don't want to lift the suspension however they agreed that they made the mistake they want me to first pay the premium.<br> 6. I can't afford it I have Sarcoidose , and don't work

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Replies (1)
Discovery Health
Discovery Health's reply17 Sept 2015, 15:19
Official
Hello mwriajvr,

Thank you for speaking to me.

Please accept my sincerest apologies for the recent administrative issues you experienced. This is being addressed internally to ensure the appropriate steps are taken to avoid a similar occurrence. I confirmed that the suspension on your membership has been lifted and payment is only required on the 1st October which will be debited from your account. The membership is active and you are able to access your benefits without any interruption.

Kind regards
Bruce