membership help/assistance

we have been loyal members of Discovery health for 30+ years. My husband had a stroke and fluid on the brain and can therefore not understand things so well anymore. Due to medical and other expenses we now have financial difficulties. I phoned the medical aid on numerous occasions to ask they phone me with any problems as my husband cannot even hear his phone ring never mind understand what the other person says. I received an email this week informing me that our membership has ended, no phone call (to my number) or suggestion of going to a more affordable plan, nothing. I cannot be helped as the account is in my husband's name. What happened to customer care or assistance of any kind? Really really sad about how much they care about their clients? New members beware. When you really need them you need to look elsewhere?