CA
Cheryl A
1 reviews | Active since Jun 2020
03 May 2021, 20:37
Membership fees should be reduced to match incompetency
3 weeks ago had MRI, paid co payment so I could claim from my gap cover and it wldnt be deducted from my day to day cover . Bergman Ross sent invoice reflecting my payment. Discovery prepared payment of full invoice to me and depleted my day to day cover. Have been trying unsuccessfully since then to rectify the error they made. DISCOVERY IS USELESS, THEIR STAFF AREN'T COMPETENT TO DEAL WITH THIS AND NEITHER IS THEIR SYSTEM EQUIPPED TO ALLOW FOR GAP COVER. Had my op 2 weeks ago and have been paying cash for all my meds etc as I have no day to day cover.
Helpful (0)
Replies (3)0
Replies (3)
Discovery Health's replyOfficial
04 May 2021, 08:12Dear Cheryl A
We’ve noted your concerns and we’re investigating
the matter. We’ll contact you with feedback as
soon as possible.
Regards
Discovery Health Servicing Team
the matter. We’ll contact you with feedback as
soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply04 May 2021, 08:12
Official
Dear Cheryl A
We’ve noted your concerns and we’re investigating
the matter. We’ll contact you with feedback as
soon as possible.
Regards
Discovery Health Servicing Team
the matter. We’ll contact you with feedback as
soon as possible.
Regards
Discovery Health Servicing Team
CA
Cheryl A's updateReviewer Update
05 May 2021, 15:35It has been 32 hours since you undertook to investigate and revert. Is this your usual standards of service?
CA
Cheryl A's update05 May 2021, 15:35
Reviewer Update
It has been 32 hours since you undertook to investigate and revert. Is this your usual standards of service?
Discovery Health's replyOfficial
06 May 2021, 09:07Dear Cheryl A
We have contacted you regarding your query.
Regards
Discovery Health Servicing Team
Discovery Health's reply06 May 2021, 09:07
Official
Dear Cheryl A
We have contacted you regarding your query.
Regards
Discovery Health Servicing Team