Membership Certificate Not Received

I am writing to raise a formal complaint regarding my membership certificate, which I have still not received despite multiple follow-ups. I urgently need this certificate to join a new medical aid, and the ongoing delay is now causing unnecessary frustration. Unfortunately, my experience with your client service team has been disappointing. In particular, I was assisted by a client services consultant named Kaylene, whose approach was rude, unhelpful, and at times condescending. I was informed that there had been a technical glitch in the Digital Comms system, which I understand however, I fail to see why it should take more than 5 days to forward a simple email with my membership certificate. I have been patient long enough. I request that my membership certificate be issued and emailed to me immediately. Please confirm once this has been done.