Membership Cancelled in error!

I had my medical moved over to my personal capacity by Discovery almost 2 months ago when I resigned from my previous company. I received an email on the 5th of September informing me that medical aid would be canceled. I called into the call centre and was assured that it would not be cancelled but that only the company group schemes would be cancelled. I even received an email informing me that my membership will be moved to my personal capacity.

Yesterday (October 3rd 2019) I received an email informing me that my membership would be cancelled at the end of September...How do you send an email in October for September and now I am being asked to make payment to have my membership reinstated!

Guys, I need this sorted out and whatever happened to my Medical Aid Savings in the excess of 30K???

I have been with Discovery since 2004 and this is the first bad/poor service I have received. I am on hold for the past 20 mins.