DM
Dimakatso M

1 reviews | Active since Aug 2021

09 Dec 2021, 09:52

Membership cancelled due to deformity.

I just received a call regarding regarding a pre authorisation that I submitted on the 02-12-2021 . Discovery will be cancelling my medical aid because of the deformity I have on my toes ( which I recently found out that my corns are actually caused by the deformity) . I thought I just had corns, then I consulted with a Dr who wrote a referral letter for me . That was before I joined them . Then a month later in April I joined . My mistake was actually sitting with the referral letter and not seeing the specialist sooner as I didn’t want to go to the hospital being of the covid cases . Now I’m told that I was suppose to mention that I was suppose to state in April when I joined that I have a problem, how when I only found out in December? Well they are cancelling my subscription, and said they will refund me . Hopefully they will do so as promised. Well I can’t really say I’m disappointed , I’ve had issues ever since I joined . From the membership card taking months to be sent to me.

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Replies (2)
Discovery Health
Discovery Health's reply09 Dec 2021, 12:43
Official
Dear Dimakatso M

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards Discovery Health Servicing Team

Discovery Health
Discovery Health's reply14 Dec 2021, 10:36
Official
Dear Dimakatso M 

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team