BL
Bianca L

1 reviews | Active since May 2021

19 May 2021, 17:55

Membership

I was very upset today when I received a call from Rosana at Discovery Health re: a request from my General Practitioner for me to go see a Gynaecologist with regards to an ovarian cyst. She then asked me for medical records with regards to the Serdep I am using. Serdep is an anti-depressant and I have never been disgnosed with depression. I have used it on and off over the years, due to circumstances. Never have I used it for long periods of time, nor have I been diagnosed with depression as a chronic condition. So they terminated my membership due to me not disclosing this when I jave app**** for membership. I am not sure whether I understood this wrong but I am very upset as I have chronic pain in my lower abdomen and need to see a gynae quite urgent.

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Replies (2)
Discovery Health
Discovery Health's reply20 May 2021, 07:25
Official
Dear Bianca L

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply20 May 2021, 13:13
Official
Dear Bianca L

We’ve responded to your query.

Regards 
Discovery Health Servicing Team