Members on policy not linked correctly

Item: Discovery Health
Rating: 1
Author: Brendan T

Spouse not linked to account, nor are consent requests going through to spouse. Please can you link these accounts properly, i suspect as spouse had Discovery product previously and this is causing issues linking account. MSA is behaving as if all three customers are linked but other functionality is not working correctly.

Helpful (0)

Replies (4)

Discovery Health's replyOfficial

26 Oct 2023, 12:07

Dear Brendan T

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health's reply26 Oct 2023, 12:07

Official

Dear Brendan T

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health's replyOfficial

27 Oct 2023, 15:28

Dear Brendan T

We have contacted you regarding your query.

Regards
Discovery Health Servicing Team

Discovery Health's reply27 Oct 2023, 15:28

Official

Dear Brendan T

We have contacted you regarding your query.

Regards
Discovery Health Servicing Team

Brendan T's updateReviewer Update

27 Oct 2023, 15:29

Indeed you did, initially, but what was the outcome?

Brendan T's update27 Oct 2023, 15:29

Reviewer Update

Indeed you did, initially, but what was the outcome?

Brendan T's updateReviewer Update

15 Nov 2023, 16:10

I'm still waiting on this issue to be resolved, will log another HP complaint.

Brendan T's update15 Nov 2023, 16:10

Reviewer Update

I'm still waiting on this issue to be resolved, will log another HP complaint.