1 reviews | Active since Oct 2009

03 Nov 2015, 15:43

MEMBERS NOT ADVISED

I have just called Medxpress to have medication delivered. I was advised that the pharmacy they used for my last delivery is no longer on their panel of acute pharmacies. I now need to use Dischem. This will entail me going to the pharmacy.<br> <br> I think it only courtesy that such change be advised to us as members prior to rolling it out only to be advised when contacting Discovery.<br> <br> Disgusting service.

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Replies (1)
Discovery Health
Discovery Health's reply05 Nov 2015, 11:44
Official
Hello bkalmin,

Thank you for your comment.

Please accept my sincere apologies for the inconvenience caused by the miscommunication regarding the change in MedXpress pharmacies.

We confirm that the MedXpress team has contacted you and provided clarity on the concerns you raised and the details on how you will receive your future orders.

Regards

MedXpress Team