1 reviews | Active since May 2014
Members doing suppliers work for them
I have upgraded my plan with Discovery to the new Smart Plan. This offers a network of doctors on the Smart Plan network, where discovery pay the doctor, and we pay a R 50 levy.<br> <br> The doctors are accessed via a Discovery smart phone application, which is currently not working. It is supposed to detect the area you are in, and bring back a list of related doctors in the area.<br> <br> I phoned discovery to report this, and was put through to IT, the lady who assisted me admitted there is a problem, and they cannot tell how long it will be before fixed. In the mean time, she tells me that I must phone doctors in my area, and ask if they are on the network.<br> <br> A colleague who also selected the Smart Plan this year, had to phone about 20 doctors before he found one... on a work phone. I would not like to pick up trouble about excessive phone calls from my employer, and in any event do not think it is honest to rob my employer like that.<br> <br> The problem is on the side of Discovery, with their web application, and as such, I feel they should provide me with the names of network doctors in my area. I should not (and will not)have to rob my employer of time and phone call costs to find a doctor
Thank you for your feedback.
Please accept my sincerest apologies on behalf of Discovery Health for the manner in which your query was handled.
You may use the following platforms to request the details of a provider on the Smart Plan network:
- by contacting our call centre on ***
- by logging onto your profile on the Discovery website
- by utilising the Discovery mobile application
I have emailed you the details of the providers in your area.
Should you have any further queries please contact us on ***or email ***.
Regards
Keymira
Thank you for your feedback.
Please accept my sincerest apologies on behalf of Discovery Health for the manner in which your query was handled.
You may use the following platforms to request the details of a provider on the Smart Plan network:
- by contacting our call centre on ***
- by logging onto your profile on the Discovery website
- by utilising the Discovery mobile application
I have emailed you the details of the providers in your area.
Should you have any further queries please contact us on ***or email ***.
Regards
Keymira
