Members are treated like trash, no respect for members and poor customer service

Discovery health handed my account over for 1 mere R401 claim that was not paid while I am a current active member paying them R1400 every month. When I called them to ask why this was handed over without making me aware since I am an active member I was told by Discovery staff to deal with Shabir collecting agency because emails were sent to my personal email. I asked them to send me claim that was not paid with bank details to pay since i was not even aware, it took them weeks to share that simple into, i eventually paid the R404 on the 25th August, on the 1st Sept i was still harassed by Shabir collecting agency that my payment is not reflecting, i drove to Discovery and was referred to Customer relations manager who was called to meet me downstairs in person. She took notes and claimed she will investigate this matter and revert till this day i have not received any call or email from her. Shabir keeps calling everyday including this morning, no one has updated them that this account was settled on the 25th August. The staff arrogance and poor customer service is shocking, government depts are far better than discovery. How do you even hand over an active member that pays you every month for R404 without calling them? Even after spending my petrol and time driving to your Office to sort this , your *********** Staff has done nothing to at least update your records even if you do not entertain my complain because clearly my contribution is not valued since you are too big then your members are treated like trash.