Member No.: *** - Disgusted Service

I would just like to express my frustration at the appalling & *********** service received from Discovery. Firstly I attempted to change my mom's membership from the Keycare Plus option last year and was advised by Discovery due to her being a pensioner even though my brother and I are paying her premiums. Then as I am battling to get my mom's radium and chemo treatment authorized on the Keycare Plus plan the case manager Rufaida advised me that this is not the case and she would get someone to contact me regarding the plan change, which took about a week before Lonwabo Cakwebe finally contacted me today. I assume your calls are recorded, where you will find I asked him what the new contribution would be where he advised me that it would be R1710.00 and I would have to make an additional payment of R564.00 which I did. I then noticed on the new member certificate issued to me that the contribution amount was still on the Keycare Plus contribution amount of R1146.00 and I just phoned in to ask them to change it to the R1710.00 new contribution amount as advised to me by Lonwabo, the consultant advised me that the contribution amount is R2351.00 due to the late joiner penalty fee.