Member Certificate *****

In February 2016 Discovery mistakenly removed my husband as my dependent, & loaded some other guy as my dependent. Their ID numbers are very similar. Fortunately I picked it up quite quickly & had it sorted out. BUT ... somehow this guy got hold of a Member Certificate on which he is listed as my dependent. Now, 3 yrs. later he used it to purchase over the counter meds at various pharmacy's. As soon as I received the 1st claim notification, I immediately contacted Discovery & reported it. The people that helped me on the day were very helpful, they put me in contact with 2 of the pharmacy's involved, changed my member number, & forwarded reversal documents. Two of the ********** transactions have been reversed, the 3rd is still pending. He tried to do another 2 transactions, but thankfully my member number was changed, & one of the pharmacy's involved took the initiative to red flag him at all the pharmacy's in their area. This week a lady from Discovery phones me to inform me that she is waiting for management to let he know if she should change my membership number! 3 weeks after reporting the issue, AND having my number changed?!?! When I said to her that it was done immediately, she came up with the story that I need to fill in reversal forms - done! 3 weeks ago! I mailed her proof of my submitting the documents. So, now I am waiting again! What are you going to do about this Discovery? How did this guy get hold of my membership certificate? IT HAS MY ID NUMBER ON IT! What is he going to try next? He committed ***** with a Discovery document, surely something needs to be done by Discovery? I am still waiting for the 3rd transaction to be reversed, & I am still waiting for my new membership cards. And I am still waiting for answers.