Medxpress vs Discovery Health App

Discovery Health discontinued MedXpress medication delivery on their platform, stating that clients must use the new Discovery Health platform. I'm trying to do an order on there, but on the website the platform doesn't recognize the format of the script (even though it is in pdf) and on the app the 'captcha' doesn't work to go on to the next page. So basically Discovery just removed the old system that actually worked, replacing it with a new, "easier" system, that doesn't work at all. It's as if they didn't even try to load a script? I've contacted Discovery, they say it's on Dischem's side and Dischem says that it is Discovery's platform. You can't change the order to another pharmacy, it is stuck on Dischem. I work for a broker and we have a paraplegic client who now can't get her medication delivered. This is really not the standard that Discovery normally gives.