MedXpress: UNACCEPTABLE SERVICE FOR CHRONIC MEDS

#MEDXPRESS - I am beyond upset. I didn't even notice that a co-payment of R240 was missed in January. My account was therefore SUSPENDED for R240!!!! No one advised me of this. My MSA has beyond sufficient funds. After opening 4 enquiries, I received no response. Yesterday AN ACTUAL HUMAN called me to advise of the status. Now I have to wait 5 working days for this to be sorted. I have been 2 weeks without my chronic meds. DO YOU KNOW WHAT IMPACT IT HAS TO NOT OBTAIN YOUR CHRONIC MEDICATION???????