DB
Dee B
1 reviews | Active since Sept 2016
12 Oct 2022, 11:49
Medxpress System Messed Up
Medxpress has been delivering my chronic medication for years, always sending reminder SMS's to re-order. In September you only sent a re-order message for one of the medicines and not the other. I now see that my September supply of Ganfort eye drops were not delivered as you did not send an SMS. Please deliver the SEPTEMBER eye-drops urgently and do not use up my October supply. I am not going to get another 6-month prescription early because your system failed.
Helpful (0)
Replies (7)0
Replies (7)
Discovery Health's replyOfficial
12 Oct 2022, 12:27Dear Dee B
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
Discovery Health's reply12 Oct 2022, 12:27
Official
Dear Dee B
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
Discovery Health's replyOfficial
12 Oct 2022, 16:45Dear Dee B
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health's reply12 Oct 2022, 16:45
Official
Dear Dee B
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
DB
Dee B's updateReviewer Update
13 Oct 2022, 22:36Shanaaz Conrad of Medxpress has been in touch and resolved my problem immediately. It was my mistake - I missed the re-order SMS that they had sent me. Thank you again Shanaaz.
DB
Dee B's update13 Oct 2022, 22:36
Reviewer Update
Shanaaz Conrad of Medxpress has been in touch and resolved my problem immediately. It was my mistake - I missed the re-order SMS that they had sent me. Thank you again Shanaaz.
Discovery Health's replyOfficial
14 Oct 2022, 07:00Dear Dee B
Thank you for the excellent feedback.
RegardsDiscovery Health Servicing Team
Thank you for the excellent feedback.
RegardsDiscovery Health Servicing Team
Discovery Health's reply14 Oct 2022, 07:00
Official
Dear Dee B
Thank you for the excellent feedback.
RegardsDiscovery Health Servicing Team
Thank you for the excellent feedback.
RegardsDiscovery Health Servicing Team
DB
Dee B's updateReviewer Update
14 Oct 2022, 11:24Hello again. Apologies for having to 'tack' this complaint onto the above but HelloPeter wont allow me to make a separate complaint right now.
Can Discovery Health please answer my query below.
My 97 year-old Mother uses adult nappies. When I tried to buy them for her through Dischem's dispensary using her Medical Savings (Discovery Health), the price was increased by more than 36%. Price on the shelf is R139/packet and when put through on Dischem's dispensary system the price increased to R175/packet. Why is my Mother not charged the shelf price of R139? Does this disgraceful behaviour belong to Dischem or to Discovery? I think this is shameful and deserves reporting to the Consumer Council for their review. Thank you.
Can Discovery Health please answer my query below.
My 97 year-old Mother uses adult nappies. When I tried to buy them for her through Dischem's dispensary using her Medical Savings (Discovery Health), the price was increased by more than 36%. Price on the shelf is R139/packet and when put through on Dischem's dispensary system the price increased to R175/packet. Why is my Mother not charged the shelf price of R139? Does this disgraceful behaviour belong to Dischem or to Discovery? I think this is shameful and deserves reporting to the Consumer Council for their review. Thank you.
DB
Dee B's update14 Oct 2022, 11:24
Reviewer Update
Hello again. Apologies for having to 'tack' this complaint onto the above but HelloPeter wont allow me to make a separate complaint right now.
Can Discovery Health please answer my query below.
My 97 year-old Mother uses adult nappies. When I tried to buy them for her through Dischem's dispensary using her Medical Savings (Discovery Health), the price was increased by more than 36%. Price on the shelf is R139/packet and when put through on Dischem's dispensary system the price increased to R175/packet. Why is my Mother not charged the shelf price of R139? Does this disgraceful behaviour belong to Dischem or to Discovery? I think this is shameful and deserves reporting to the Consumer Council for their review. Thank you.
Can Discovery Health please answer my query below.
My 97 year-old Mother uses adult nappies. When I tried to buy them for her through Dischem's dispensary using her Medical Savings (Discovery Health), the price was increased by more than 36%. Price on the shelf is R139/packet and when put through on Dischem's dispensary system the price increased to R175/packet. Why is my Mother not charged the shelf price of R139? Does this disgraceful behaviour belong to Dischem or to Discovery? I think this is shameful and deserves reporting to the Consumer Council for their review. Thank you.
DB
Dee B's updateReviewer Update
20 Oct 2022, 09:21Hello again Shanaaz. Despite our agreement during our telephone conversation that my GANFORT eye drops are to be delivered together with my ESTROFEM today, only the Estrofem arrived. I still do not have September's supply of Ganfort. I need these urgently now. Can you help again? Thank you.
DB
Dee B's update20 Oct 2022, 09:21
Reviewer Update
Hello again Shanaaz. Despite our agreement during our telephone conversation that my GANFORT eye drops are to be delivered together with my ESTROFEM today, only the Estrofem arrived. I still do not have September's supply of Ganfort. I need these urgently now. Can you help again? Thank you.
Discovery Health's replyOfficial
21 Oct 2022, 13:02Dear Dee B
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health's reply21 Oct 2022, 13:02
Official
Dear Dee B
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team