DB
Dee B
1 reviews | Active since Sept 2016
22 Dec 2023, 10:39
Medxpress suddenly useless
I am going overseas for 3 months. I app**** for and was granted my 2 chronic meds but endless emails and phone calls to Medxpress/Discovery have produced nothing. I spoke to Tumele on Wednesday who said she would look into why Medxpress has not delivered, but she has not come back to me. I was granted authorization 2 weeks ago. Is there anyone at Medxpress who is not on holiday???
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Replies (3)
Discovery Health's replyOfficial
22 Dec 2023, 12:07Dear Dorothy B
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
Discovery Health's reply22 Dec 2023, 12:07
Official
Dear Dorothy B
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
DB
Dee B's updateReviewer Update
22 Dec 2023, 13:19I was just telephoned by someone at Medxpress who finally tracked down my letter of authorization and said that I can only get my medicine on 2 Jan, the 1st being holiday. I get on a plane on 4 Jan, after this shambles I highly doubt that my medication will be waiting for me at Dischem on 2 Jan! Last time I ordered and received a 3 month supply it was delivered to me within 4 days of authorization regardless of my date of flying! Why the problem now?? When I am preparing to fly overseas I don't have the time to run around looking for medication just before I board. This is really shabby service.
DB
Dee B's update22 Dec 2023, 13:19
Reviewer Update
I was just telephoned by someone at Medxpress who finally tracked down my letter of authorization and said that I can only get my medicine on 2 Jan, the 1st being holiday. I get on a plane on 4 Jan, after this shambles I highly doubt that my medication will be waiting for me at Dischem on 2 Jan! Last time I ordered and received a 3 month supply it was delivered to me within 4 days of authorization regardless of my date of flying! Why the problem now?? When I am preparing to fly overseas I don't have the time to run around looking for medication just before I board. This is really shabby service.
Discovery Health's replyOfficial
29 Dec 2023, 08:02Dear Dorothy B
We have been in touch with you to answer your comments.
Regards Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards Discovery Health Servicing Team
Discovery Health's reply29 Dec 2023, 08:02
Official
Dear Dorothy B
We have been in touch with you to answer your comments.
Regards Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards Discovery Health Servicing Team