JC
Jaime C
1 reviews | Active since Mar 2015
10 Mar 2015, 11:22
Medxpress STILL no delivery
Following my complaint on Hellopeter, someone contacted me on Monday and promised delivery will happen the same day. Today is Tuesday morning and still no delivery. My parents have been waiting at home all day for you to deliver since Friday.<br> <br> The order was placed Thursday 26 February and delivery to major centres is 3 working days. I live in a major centre and I am STILL waiting for delivery. PLEASE DELIVER URGENTLY BECAUSE THE MEDICINE WILL RUN OUT TOMORROW!!!<br> <br> I am FORCED to use this *********** service to avoid co-payments, I wouldn't use this \convenient"service if I had a choice. Service is a joke!"""
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Discovery Health's replyOfficial
11 Mar 2015, 12:35Hello Marvin_m2,
Thank you for your comment.
We confirmed that the medication has been delivered yesterday as arranged. We confirmed that the MedXpress Team have been in contact with you to ensure delivery and address your concerns. Please accept our sincerest apologies for the manner in which your query was addressed. We have made provision with the relevant team to ensure a smoother delivery going forward.
Thank you for allowing us to assist with your query.
Kind regards
Jashvir
Thank you for your comment.
We confirmed that the medication has been delivered yesterday as arranged. We confirmed that the MedXpress Team have been in contact with you to ensure delivery and address your concerns. Please accept our sincerest apologies for the manner in which your query was addressed. We have made provision with the relevant team to ensure a smoother delivery going forward.
Thank you for allowing us to assist with your query.
Kind regards
Jashvir
Discovery Health's reply11 Mar 2015, 12:35
Official
Hello Marvin_m2,
Thank you for your comment.
We confirmed that the medication has been delivered yesterday as arranged. We confirmed that the MedXpress Team have been in contact with you to ensure delivery and address your concerns. Please accept our sincerest apologies for the manner in which your query was addressed. We have made provision with the relevant team to ensure a smoother delivery going forward.
Thank you for allowing us to assist with your query.
Kind regards
Jashvir
Thank you for your comment.
We confirmed that the medication has been delivered yesterday as arranged. We confirmed that the MedXpress Team have been in contact with you to ensure delivery and address your concerns. Please accept our sincerest apologies for the manner in which your query was addressed. We have made provision with the relevant team to ensure a smoother delivery going forward.
Thank you for allowing us to assist with your query.
Kind regards
Jashvir