MedXpress Service Deteriorating

In recent months I've noticed service levels of MedXpress deteriorating at first I thought it was the pharmacy as I had a bad experience with collecting from Dischem Mondeor in October 2015 my order was not ready upon collection, it was in multiple orders yet was placed as one order with one script, furthermore ice packs weren't available for the insulin. Nevertheless past few orders I have asked for my pharmacy to be changed to either opitpharm or pharmacy direct.Order number MX003RBFH together with order MX0003RBDX was placed on the 29th Feb 2016.MX0003RBDX was delivered but order MX003RBFH was not delivered.On 8th March 2016 I enquired about order MX003RBFH the consultant contacted the manager but could not give a reason the order was not delivered. The order was recaptured As MX003S745, Pharmapress 10mg was ordered quantity of 30 as per previous order, however Alapren was avail which I had no problem with, however Quantity of 60 Alapren were delivered. Can anyone please explain the lack of professionalism in recent times with MedXpress & reason for such mishaps? Will anything be done to increase the level of service back to what it was at it's inception?