MedXpress - Prescription uploaded

I uploaded my prescriptions on 09/07/2015 between 08h10 and 08h30, on discovery website. We are forced now to make use of MedXpress or have a 20% extra co-payment. I did not received a sms from them, I phoned in the same day and ask who long it take to get a sms and K. Govender told me 2-3 hours. I was already longer than the time, she told me that they did not received it on what she can see and I must provide her with the correct time. I am a Registered Nurse as well and know that it is important to order your medication on time to prevent running out of medication as all the other member and very important to us for our chronic meds, but not for discovery health, and they are health care providers, very shocking!!! I cant't speak to a supervisor or manager they will call me back which I don't belief in will happen. I will take this matter up with the medical aid board, department of health and if I must with the minister of health, discovery is not promoting health they are just there to receive every month our payments. According to me it is not legal to force members to use this service and if not to have an extra co-payment of 20%. See all the complains about it.