Medxpress is useless

I needed to order more chronic medication and had not been notified for more than a month. I tried to order online but was told I need to contact the call centre as it is a new prescription. The line was fuzzy and I struggled to hear the consultant. I was never told that I need to upload my prescription rather than emailing it to medxpress. I also waited half an hour to collect my medication from Dischem. Useless system.