MedXpress in a mess

I uploaded a new chronic script on 15-02-23 and received an SMS confirming receipt. I later received an email on 23-02-23 which acknowledged approval of the medication. I tried to order the items yesterday but they were not visible. I logged a query yesterday afternoon, but still have not received a response. I used the live chat and was told by the agent that MedXpress was being migrated to a new app and was given the link. When I logged on to the app and tried to order, it directed me to a Dischem icon. I rep**** to the chat saying that I only used Clicks. The agent then said that they have only partnered with Dischem! I logged a strong complaint as it appeared that MedXpress members were being forced to use one favoured supplier! I contacted the dispensary manager of a large pharmacy in Bellville, WC (which is also a MedXpress partner). I was told that MedXpress is in a shambles, but they have not been informed of any changes. This is outrageous and is prejudicing the health of members!