AP
Adriaan P

1 reviews | Active since Nov 2013

04 Sept 2015, 16:15

MedXpress get TWO scripts incorrect

I decided to switch over to MedXpress from my normal pharmacy ordering process as it seemed to be a good service that made it easier for me to receive my medication and to have it delivered. I was WRONG! I uploaded two seperate scripts, one for acute and one for chronic medication. The website states 3-5 days for medication to be delivered, so I made myself ready to wait for 5 days. I ordered on Friday 31st August 2015. By Tuesday I was receiving SMSs stating my ordered were fine. I called in, as requested, and we went through the details, all of which were fine. I had no MSA left, so I had to pay by credit card for both orders, around R1000 in total. On Thursday I was told the delivery guy would bring my medication for chronic, while the acute order was CANCELED without any reason. Discovery claimed the mistake and said they will instead try to deliver my medication to the nearest Dischem for me to pick up. I have yet to receive my acute medicine. Furthermore I have not received my chronic medication and it's day 5 now.<br> <br> Discovery, you are holding people's lives in your hands!<br> <br> I will rather pay the extra cost now to go BACK to my doctor for a new script now. No more MedXpres

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Replies (1)
Discovery Health
Discovery Health's reply07 Sept 2015, 11:23
Official
Hello LeaderBlue,

Thank you for your comment.

We are currently investigating and the MedXpress team will be in contact to assist.

Regards
Arthi