LG
Lauren G

1 reviews | Active since Dec 2014

28 May 2015, 14:24

MEDXPRESS FAIL

Once again, Discovery and I are at loggerheads re MedXPress. I placed an order with MedXPress via their SMS service at the beginning of this week and have still not received my medication. So I phoned them today and after THREE phone calls finally spoke to someone who attempted to help me. Before her system \failed"(apparently this is a recurring problem today) she managed to tell me that my order had gotten \""lost in the system\"". Because of this I am now without medication - which I am not supposed to skip for even a day! ****** good job"

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Replies (1)
Discovery Health
Discovery Health's reply28 May 2015, 16:18
Official
Hello L@urenG0ldman,

Thank you for your comment.

I am truly sorry to hear about your experience. This has been escalated to the MedXpress team for further investigation.

The team will be in contact to assist.

Regards
Rishana