LG
Lauren G
1 reviews | Active since Dec 2014
28 May 2015, 14:24
MEDXPRESS FAIL
Once again, Discovery and I are at loggerheads re MedXPress. I placed an order with MedXPress via their SMS service at the beginning of this week and have still not received my medication. So I phoned them today and after THREE phone calls finally spoke to someone who attempted to help me. Before her system \failed"(apparently this is a recurring problem today) she managed to tell me that my order had gotten \""lost in the system\"". Because of this I am now without medication - which I am not supposed to skip for even a day! ****** good job"
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Replies (1)Discovery Health's replyOfficial
28 May 2015, 16:18Hello L@urenG0ldman,
Thank you for your comment.
I am truly sorry to hear about your experience. This has been escalated to the MedXpress team for further investigation.
The team will be in contact to assist.
Regards
Rishana
Thank you for your comment.
I am truly sorry to hear about your experience. This has been escalated to the MedXpress team for further investigation.
The team will be in contact to assist.
Regards
Rishana
Discovery Health's reply28 May 2015, 16:18
Official
Hello L@urenG0ldman,
Thank you for your comment.
I am truly sorry to hear about your experience. This has been escalated to the MedXpress team for further investigation.
The team will be in contact to assist.
Regards
Rishana
Thank you for your comment.
I am truly sorry to hear about your experience. This has been escalated to the MedXpress team for further investigation.
The team will be in contact to assist.
Regards
Rishana
