ND
Nico D
1 reviews | Active since Feb 2014
02 Oct 2015, 11:28
MedXpress did not call as promised
I tried to order medicine from MedXpress yesterday<br> <br> had to cal the call centre yesterday and was informed the queue for answering my call was 20 minutes.<br> <br> A friendly lady offered to get a relavant person to call me within an hour (my call was around 11:20)<br> <br> I'm still waiting.<br> <br> MedXpress ***<br> <br> Please assist! Everytime there is a change of script, MedXpress is not delivering service :(
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Discovery Health's replyOfficial
06 Oct 2015, 12:09Hello Kaspaas123,
Thank you for your comment.
We're really sorry to hear of your experience using the MedXpress service. This benefit was created to offer our members a more convenient and hassle free experience in managing their acute and chronic medication.
I confirm you have been contacted by the MedXpress Team who have offered you assistance with your order and have addressed the concerns you raised.
Thank you for allowing us to assist you with your query.
Kind regards
Bruce
Thank you for your comment.
We're really sorry to hear of your experience using the MedXpress service. This benefit was created to offer our members a more convenient and hassle free experience in managing their acute and chronic medication.
I confirm you have been contacted by the MedXpress Team who have offered you assistance with your order and have addressed the concerns you raised.
Thank you for allowing us to assist you with your query.
Kind regards
Bruce
Discovery Health's reply06 Oct 2015, 12:09
Official
Hello Kaspaas123,
Thank you for your comment.
We're really sorry to hear of your experience using the MedXpress service. This benefit was created to offer our members a more convenient and hassle free experience in managing their acute and chronic medication.
I confirm you have been contacted by the MedXpress Team who have offered you assistance with your order and have addressed the concerns you raised.
Thank you for allowing us to assist you with your query.
Kind regards
Bruce
Thank you for your comment.
We're really sorry to hear of your experience using the MedXpress service. This benefit was created to offer our members a more convenient and hassle free experience in managing their acute and chronic medication.
I confirm you have been contacted by the MedXpress Team who have offered you assistance with your order and have addressed the concerns you raised.
Thank you for allowing us to assist you with your query.
Kind regards
Bruce