RW
Robin W
1 reviews | Active since Sept 2013
08 Jun 2023, 12:12
MEDXPRESS communication is a disaster with Discovery Health
MEDXPRESS communication is a disaster Try wasting your time going through voice menus with Discovery line and see if you can find Medxpress. Let alone waiting for a human to take a call after the myriad of menus is a feat in itself. Suggest the Directors try it out. Only the operator can log a query with Medxpress with an announced upto 3 day wait. Disgraceful service. Time to find a new efficient meds delivery service provider
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Replies (3)
Discovery Health's replyOfficial
08 Jun 2023, 13:08Dear Robin
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply08 Jun 2023, 13:08
Official
Dear Robin
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
RW
Robin W's updateReviewer Update
09 Jun 2023, 13:10Candice called and responded to resolving the MedExpress service.
I remain to receive a response from mgt as to why on their myriad of menus telephonically that do not guide their members to MedExpress as a menu item.
I remain to receive a response from mgt as to why on their myriad of menus telephonically that do not guide their members to MedExpress as a menu item.
RW
Robin W's update09 Jun 2023, 13:10
Reviewer Update
Candice called and responded to resolving the MedExpress service.
I remain to receive a response from mgt as to why on their myriad of menus telephonically that do not guide their members to MedExpress as a menu item.
I remain to receive a response from mgt as to why on their myriad of menus telephonically that do not guide their members to MedExpress as a menu item.
Discovery Health's replyOfficial
12 Jun 2023, 13:28Dear Robin
We have contacted you regarding your query.
Regards
Discovery Health Servicing Team
Discovery Health's reply12 Jun 2023, 13:28
Official
Dear Robin
We have contacted you regarding your query.
Regards
Discovery Health Servicing Team