Medxpress call centre

This morning I had prepared myself to endure the anguish of my normal monthly draining call with your call centre to obtain a repeat of my monthly script. <br> I have had the unfortunate displeasure of speaking to Muhammed Kader twice this morning 24 August 2015 - during both interactions he transferred my call to another department without telling me where I was being routed to or even that I was being routed. Not only did I have to speak to another consultant and explain my story all over again, I had to wait in the cue again for what seemed like forever. During the second contact with Muhammed I requested to speak to his supervisor and was immediately transferred on to somebody else before waiting in cue again with elevator music. Also, Muhammed indicated that he did not receive my membership details on the system and I had to read it out to him, whilst the next consultant that he transferred me received it ?????Please understand that we as members do not want to call Discovery - we have to! <br> Your consultants don't want to speak to us and we surely do not want this treatment every single month. It's a painful experience. <br>