MedXpress app ****

I'm trying to get some assistance when I call med express to assist in ordering my meds, they don't exist the front line consultant can't help if I get through to someone the call cuts. You guys say 5 days before order meds I'm trying to order since last week still nothing the app says try later. I log a call on the app still no damn assistance. The meds that keep me from going into a coma I need and can't order so tell me what the fudge do I do