SC
Stephen C
1 reviews | Active since Jan 2011
11 Sept 2015, 13:28
MedXpress a waste of time
Since discovery has introduced medxpress i have had nothing but problems with my chronic medication orders. Unable to order online, the sms service does not work and phoning in is a waste of time. My husbands medication is somehow excluded from our order every month hence having to call again.<br> Where do I send my cell phone bill to be compensated by this pathetic service?<br> I do realise we live in a 3rd world country and have probably the worst service in the world but why should we have to put up with it?
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Discovery Health's replyOfficial
13 Sept 2015, 21:01Hello coblersa,
Thank you for speaking to us.
We're really sorry to hear about your experience using the MedXpress service. This service offering was implemented to provide a more convenient way of managing our members acute and chronic medication. This was is no way intended to cause further frustration. I confirmed that the MedXpress Team have been in touch with you and have helped with your concerns. Also, they have made provision to offer further support for you in future regarding your next orders.
Kind regards
Bruce
Thank you for speaking to us.
We're really sorry to hear about your experience using the MedXpress service. This service offering was implemented to provide a more convenient way of managing our members acute and chronic medication. This was is no way intended to cause further frustration. I confirmed that the MedXpress Team have been in touch with you and have helped with your concerns. Also, they have made provision to offer further support for you in future regarding your next orders.
Kind regards
Bruce
Discovery Health's reply13 Sept 2015, 21:01
Official
Hello coblersa,
Thank you for speaking to us.
We're really sorry to hear about your experience using the MedXpress service. This service offering was implemented to provide a more convenient way of managing our members acute and chronic medication. This was is no way intended to cause further frustration. I confirmed that the MedXpress Team have been in touch with you and have helped with your concerns. Also, they have made provision to offer further support for you in future regarding your next orders.
Kind regards
Bruce
Thank you for speaking to us.
We're really sorry to hear about your experience using the MedXpress service. This service offering was implemented to provide a more convenient way of managing our members acute and chronic medication. This was is no way intended to cause further frustration. I confirmed that the MedXpress Team have been in touch with you and have helped with your concerns. Also, they have made provision to offer further support for you in future regarding your next orders.
Kind regards
Bruce