medxpress

We have been encountering endless problems and issues with your new compulsory medxpress system<br> <br> Calling the call centre requires a minimum of 60 min each time(we have had to do this many times)<br> <br> scripts were mixed up and there was confusion on medication.<br> <br> We have received endless calls requesting co payments for medication that is suppose to come from chronic benefits.<br> <br> After many calls and messages they cannot still understand that we do not have MSA and the medication does NOT need to be claimed from MSA.<br> <br> Picking up medication from a pharmacy was a simpler,easier and hassle free event. Medxpress is clearly overwhelmed and all staff are not clued up.no integration and communication between the departments<br> <br> I am very dissapointed in Discovery and hope that you can please sort these problems and mix ups<br> <br> I have received no response to my emails<br> <br> Terrible service