MedXpress

I have used medxpress for quite some time now as it is more convenient to order online. <br> <br> I phoned in on Monday (14/09/2015), as there were new items to be confirmed.<br> <br> Yes I am aware that the order takes 3 working days to get to me. It usually comes quicker than 3 days.<br> <br> Today when I called to find out where is the order (As I cannot pick up online). It was the first time I was made aware that they did not have my medication in stock, and that it would only be delivered tomorrow.<br> <br> Firstly, Why wasn't I informed of this when I initially called.<br> Secondly, MedXpress uses Dischem, why with all the thousands of stores does it take 5 days to get stock?<br> Thirdly, Could no one have maybe bothered to send me a SMS or even a courtesy call to find out if I maybe have enough medication to last until they get stock in?<br> <br> Discovery please look into this, some sort of procedures needs to be put in place to avoid this.