Mediocre service

It's bad enough that the monthly premium has increased now we are being given mediocre service. I had flu and my primary doctor was closed, I called and I was told to utilise Clicks Pharmacy or Kunjani clinic and because kunjani was closer I went there. Only for me to get an email to say that discovery didn't pay. When I enquired about this I was told that the nurse used an incorrect code to claim and that I need to go back to the clinic and ask the nurse to amend the code. Like really, is this some kind of a joke,im already paying an exorbitant amount to be sitting at a clinic with unprofessional people, now this. Almost 10 years of being your client and I must say I'm dissappointed to say the least. Maybe it's tym to look elsewhere for a scheme that cares about it's patients.