Medication request medical number ***

I have sent into Discovery medical aid for a Request for extended supply of medicine as am going to the UK for 3 months. I have filled in the forms sent to me for the medication needed with a prescription and Discovery have give me after many phone calls and emails from my broker the correct amount for my Chronic and PMB only. The other medication I need on the scprit needed for 3 months is what I pay out of my pocket as I dont have medical aid saving since May 2024. When filling in the request it doesn't give you a space to fill in quantities needed BUT at the bottom of the request it asked for departure dates and return dates plus we've sent a copy of my booked airline ticket to Discovery. On Tuesday the 12th November my broker called into Discovery AGAIN and spoke to Azi ref *** and was told by the end of business I would have feed back. THIS to has not happened. I fail to understand what is so difficult for Discovery to understand that I am paying for medication as I don't have savings and WHY tell me they will give me feed back by end of that business day. I would appreciate your prompt attention to this matter as its putting a lot of unwanted stress on me as an elderly person. Regards. Mrs A Buyskes M/A ***