RC
Raymond C
1 reviews | Active since Jun 2011
09 Apr 2015, 15:05
medication not approved
On the 24th of March I received an email confirming that my chronic medication has been approved, today I went to the pharmacy to collect my medication and I was told that 5 of my medication on the prescription has not been approve. The only medication that has been approved I have to pay a levy of R506.24. I want to know why the other 5 medication hasn't been approved and I should I have to pay a levy of R506.24 under chronic benefits? I need my medication daily and your urgent response will be highly appreciated.
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Discovery Health's replyOfficial
14 Apr 2015, 08:25Hello Campbell25,
Thank you for your comment.
MedXpress offers a countrywide delivery service necessary to get your medicine to you. Deliveries are arranged to an address of your choice anywhere in SA, to either work home or even while you're on holiday anywhere in SA. MedXpress is able to discuss changes in formulary, offer you more cost effective alternatives and reduce any out of pocket payments.
As per your chosen plan type you have to make use of certain designated service providers for chronic medication. As discussed I confirmed with our MedXpress Team that your medication is approved and processed. I have sent an email with more details on your query and should you need further assistance you may contact us directly.
Thank you for allowing me to assist with your query.
Kind regards
Jashvir
Thank you for your comment.
MedXpress offers a countrywide delivery service necessary to get your medicine to you. Deliveries are arranged to an address of your choice anywhere in SA, to either work home or even while you're on holiday anywhere in SA. MedXpress is able to discuss changes in formulary, offer you more cost effective alternatives and reduce any out of pocket payments.
As per your chosen plan type you have to make use of certain designated service providers for chronic medication. As discussed I confirmed with our MedXpress Team that your medication is approved and processed. I have sent an email with more details on your query and should you need further assistance you may contact us directly.
Thank you for allowing me to assist with your query.
Kind regards
Jashvir
Discovery Health's reply14 Apr 2015, 08:25
Official
Hello Campbell25,
Thank you for your comment.
MedXpress offers a countrywide delivery service necessary to get your medicine to you. Deliveries are arranged to an address of your choice anywhere in SA, to either work home or even while you're on holiday anywhere in SA. MedXpress is able to discuss changes in formulary, offer you more cost effective alternatives and reduce any out of pocket payments.
As per your chosen plan type you have to make use of certain designated service providers for chronic medication. As discussed I confirmed with our MedXpress Team that your medication is approved and processed. I have sent an email with more details on your query and should you need further assistance you may contact us directly.
Thank you for allowing me to assist with your query.
Kind regards
Jashvir
Thank you for your comment.
MedXpress offers a countrywide delivery service necessary to get your medicine to you. Deliveries are arranged to an address of your choice anywhere in SA, to either work home or even while you're on holiday anywhere in SA. MedXpress is able to discuss changes in formulary, offer you more cost effective alternatives and reduce any out of pocket payments.
As per your chosen plan type you have to make use of certain designated service providers for chronic medication. As discussed I confirmed with our MedXpress Team that your medication is approved and processed. I have sent an email with more details on your query and should you need further assistance you may contact us directly.
Thank you for allowing me to assist with your query.
Kind regards
Jashvir