DC
Darren C

1 reviews | Active since Feb 2012

02 Apr 2015, 23:12

Medication Late - AGAIN!

I would like to know, again, why my medication has not been delivered on time, again, after I, again, made it abundantly clear that it was urgent!<br> <br> I submitted my new chronic script for my life dependant diabetes and anxiety medication on Monday, it took discovery the whole day to capture this script and process an order. I made it abundantly clear that this was urgent! Nevertheless, at the last hour today I get a call from MedXpress with more excuses! And guess what, no medication!!!<br> <br> I have been without my anxiety medication for a month now because MedXpress can't procure any ****** stock!! I go to the trouble of having my medication changed due to this and STILL MedXpress fails to deliver. <br> <br> I app**** for a Discovery life policy last month and was declined due to my health. Well it's no god damn wonder I'm in such a terrible state because discover can't even get my ****** medication to me!!!<br> <br> This is that last time I am *****ing about this! My next complaint will be I writing to the council for medical schemes!<br> <br> Don't force me to use your **** delivery service if you can't run it properly! I have yet to meet one single satisfied MedXpress customer!<br> <br> Your service is a disgrace!

0
Replies (1)
Discovery Health
Discovery Health's reply08 Apr 2015, 19:20
Official
Hello darrengcarter,

Thank you for your comment.

We've escalated your concerns to the MedXpress team to investigate and provide you with feedback.

The team will be in contact with you shortly to assist.

Kind regards
Bruce