JM
Joalane M

1 reviews | Active since Aug 2019

25 Nov 2021, 20:18

Medical *****ing - I have bill that should paid thru unlimited hostipalisation based on my plan

We pay medical aid because we do not have an option to opt out. my plan gives unlimited hospitalisation but suddenly, a bill that should have been paid through hospital cover, R8k and not freaking paid and I get invoice, saying SHORT PAYMENT - TTO LIMIT. when discovery receives the monthly subscription, I don't SHORT freaking you, what HELL is this. Greed has taken over and you people do not realise the adverse impact your actions on someone who not well. The stress of not and well couple to this your shenanigans of not wanting bill this account is beyond. Before you become some organisation employee and hide behind the Org name, so you *****. I cannot struggle with my health and unnecessarily stressed brought on by unpaid bill. News flash, no one gets admitted unnecessarily. This will be logged with the ombudsman.

0
Replies (2)
Discovery Health
Discovery Health's reply26 Nov 2021, 07:23
Official
Dear Joalane M
 
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
 
Regards 
Discovery Health Servicing Team 
Discovery Health
Discovery Health's reply29 Nov 2021, 16:06
Official
Dear Joalane M

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team