JL
Jody L
1 reviews | Active since Jul 2020
24 Apr 2024, 11:50
Medical service
The service of discovery is absolutely disgusting and the call centre is useless one waits for minutes to be assisted to no avail , there response to everybody is “we noted your concern and we investigating “ what are you actually doing about this ongoing complaint ?!!!! The 2024 enhancements made to the keycare plus plan is unbelievable yet they still increased premium , they making it impossible to use your medical aid
Helpful (0)
Replies (5)0
Replies (5)
Discovery Health's replyOfficial
24 Apr 2024, 12:07Dear Jody L
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
Discovery Health's reply24 Apr 2024, 12:07
Official
Dear Jody L
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
Discovery Health's replyOfficial
26 Apr 2024, 18:35Dear Jody L
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health's reply26 Apr 2024, 18:35
Official
Dear Jody L
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
JL
Jody L's updateReviewer Update
26 Apr 2024, 22:24No you did not I asked to be called to further discuss the inconveniences caused or I am cancelling my medial aid and going with a more reliable brand
JL
Jody L's update26 Apr 2024, 22:24
Reviewer Update
No you did not I asked to be called to further discuss the inconveniences caused or I am cancelling my medial aid and going with a more reliable brand
JL
Jody L's updateReviewer Update
29 Apr 2024, 09:05I am still waiting for this call discovery , the speed you guys take to sort of customer complaints is the reason you guys have such a high amount of complaints and you guys do absolutely nothing about this ********** service !!!!
JL
Jody L's update29 Apr 2024, 09:05
Reviewer Update
I am still waiting for this call discovery , the speed you guys take to sort of customer complaints is the reason you guys have such a high amount of complaints and you guys do absolutely nothing about this ********** service !!!!
Discovery Health's replyOfficial
23 Oct 2024, 14:01Dear Jody L
We have been in contact with you.
Regards
Discovery Health Servicing Team
We have been in contact with you.
Regards
Discovery Health Servicing Team
Discovery Health's reply23 Oct 2024, 14:01
Official
Dear Jody L
We have been in contact with you.
Regards
Discovery Health Servicing Team
We have been in contact with you.
Regards
Discovery Health Servicing Team