Medical savings account payout - a complete nightmare!

I am 4 months away from emigrating to the Netherlands, and need my Medical Savings account to pay out (expedited), so that I don't have to wait the normal 4-5 months for it to be paid to me.

I have supp**** Discovery (as per their own request) with "proof" in the form of my Signed Employment Contract with the overseas company, which stipulates the start date of my new position in the Netherlands. I have also lawfully declared that there are no outstanding/future medical claims which would need a savings balance for my policy with them.

They are now saying that the above proof (a signed employment contract) is not enough!!! Apparently they need my flight ticket (which I have explained to them will only be issued to me by the Netherlands company once my Visa has been finalised). Short of this, they say they now need my proof of resignation - even though I am only leaving in 4 months' time!

This is absolutely ludicrous, and I cannot believe they are being this stubborn to a life-long Discovery member!!!!! This is an absolutely horrible experience, ruining the admiration I had once had for them.