Medical Savings Account Claim

I had to change my medical aid plan to Key last year December 2014. I wanted to add all my family which I can't afford on my previous plan. I have Available MSA balance of R4,274.38. I request full pay-out on 8 days ago (30 Mar 2015) I got an auto respond with a reference number of ***. But no further response from Discovery yet. <br> <br> This last weekend my 6 month baby was sick I struggle to get money to take him to hospital since still under waiting list on my Discovery plan. I borrow money from some else that to buy medication was prescribe by doctor at Melomed Hospital, I promised to pay it back today expected my money will be paid TODAY staff member said to me. <br> There is no follow up from any staff member at discovery. It is so disappointing that no one at discovery can resolve my issue. As long as you pay you are fine, if you as a client have a claim it becomes impossible, the client must phone every day to follow up but every time I phone I speak to a different person with a lot of different story.<br>