zS
zaida S

1 reviews | Active since Dec 2013

29 Aug 2018, 14:55

Medical Savings

Good afternoon,

I sumitted a claim to Discovery in February while being abroad as I got very ill with the flu which required medical attention. They would not pay it in full and I had to fight for the remainder to come from my savings.

Then I sumbitted another claim on the 16th of July - no response. Did it via email and on the website. Sent it again on the 31st and still no response to date. And again early August via the website.

No response to date.

I pay R4400 per month for my husband and I have instructed a cancellation.

All those silly benefits with Vitality means ZERO when they actually have some many exclusions and in the end just simply dont pay out - even from your savings.

Glad to be taking my money elsewhere.

0
Replies (2)
Discovery Health
Discovery Health's reply29 Aug 2018, 15:18
Official

Dear zaida.salie1

Thanks for bringing this matter to our attention. We’ll look into it and be in touch with you soon.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply31 Aug 2018, 09:56
Official

Dear zaida.salie1

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team