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NTOMBOKHANYO B

1 reviews | Active since Jul 2024

30 Aug 2024, 09:53

Medical refuse to pay for my Chronic medication

Hello Peter

I have a problem, I am discovery medical aid member from 2016. Last year in October was diagnosed for chronic heart disease my heart was failing functioning by 5%. The doctor prescribed a medication that is making a huge difference in my health but medical aid doesn't want to pay for medication. My medication cost R2100 monthly, they only pay 40% and I have to pay 60% and its a permanent treatment. I cant afford this money as my income is very low as I am a receptionist. I find my self swimming in debts coz I have to borrow money to pay for my medication sometimes. At work medical is compulsory for all the employees. My doctor tried to convince the medical aid and send them my medical record but still they refused. Please assist.

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Replies (2)
Discovery Health
Discovery Health's reply30 Aug 2024, 10:09
Official
Dear Ntombokhanyo B

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply02 Sept 2024, 16:58
Official
Dear Ntombokhanyo B

We have been in touch with you to answer your comments.

Regards 
Discovery Health Servicing Team