MEDICAL PREMIUM PRO RATED

I wanted to join Discovery Health on employee group as I was with another medical aid which deducted in arrears. I filled the necessary forms but my membership was not changed to employee group as it should. My cover was suspended for 7 days because I did not cater for deduction as it was directly deducted on my salary which was eventually done and it was then I was re-instated after contacting the call centre. I was billed the whole month premium which I believe is not fair and should be charged pro rata. I have raised this with consultants which agreed that it was their fault that I was suspended for those 7 days however; they insisted that there is no pro rata. I believe I am ****** here because should any thing happened to me and dependents Discovery will never authorise doctor consultation or hospitalisation meaning that I was exposed to risk for that period butu I subjected to pay for that exposure. I therefore request that my premium be pro rated for that period